Start answering your customer email inquiries now. Click on the envelope icon to go to Messages/Inbox.
When you hover your mouse on the envelope icon, you will see the Navigate window. Just like your other email platforms, you can view all the different folders that contain emails. For answering customer queries (example: eBay or Amazon customers), the most common folder that you will use is the Inbox folder.
Unread vs. Open
Along side the folders are two rows, which are Unread and Open.
- Unread messages are simply messages that are not yet viewed.
- Open messages is a collection of incoming messages from your sales channels (eBay/Amazon/Magento etc.),and previous messages that are replied to by the customers.