Are you already tired of using multiple platforms in order to manage your orders and customers?
Everyone knows that a single bad customer experience can break the relationship between customer and company, and can have a negative impact on the brand.
As a business owner, you have to be flexible as possible. It is very important to solve your customers’ issues. For that, you have to provide outstanding service to each customer.
But imagine having to switch between different platforms can be confusing and may cause you delay in answering the emails, checking the orders and observing your cases/return requests in all marketplaces.
We came back to you with a simple resolution.
We have created an e-commerce platform that gathers all your orders at one place giving you the opportunity to efficiently manage them across multiple sales channels.
Connect email accounts and eCommerce channels like eBay and Amazon all in one place.
You can get a full view of your customers, orders and payments and easily manage your messages by assigning them to a specific agent of your team. You can set reminders and put internal notes visible for the whole team.
We are providing the following features of the product:
Keep your sale-channels passwords safe – It is no longer required to share your eBay or Amazon passwords with your support team because the accounts can be managed through the system.
Multi-Channel integration and data linking – Urban Seller downloads your orders from all the market places and updates the customer record keeping the history.
Multi-agent support - Urban Seller allows tickets to be assigned to different users and also shows the identity of the agent who responded to the message.
eBay feedback management – Negative and neutral feedback left by a buyer appear as a message in your inbox allowing you to contact the customer in order to resolve the issue and arrange a feedback revision request
eBay return management – Approving a return and issuing a refund are now possible through the return requested from the buyer
Agent collision detection – When one agent starts replying to a message, other agents gets a lock indicator, informing them who lock the ticket preventing multiple agents responding to the same customer.
Smart templates – Reply to your message in second ds by using one of the predefined templates.
Custom Macros – Since messages are linked to order and customer information, special tag such as delivery address, tracking number, customer full name are accessible during typing. This allows you to have more personalized replies.
Automated translation – A built-in language detection and translation for your incoming messages.
When responding, you can write in your native language, and have it automatically translated before it is sent out.
What is the most important thing you can do to improve the relationship with your customers?
The answer is as obvious as it is overlooked: improve customer service.
No matter how great your product is or how talented your staff is, one of the things that customers are most likely to remember is the direct interaction they have with your company.
Our product is now here to help you get in touch with the customers faster and easily.