You can cancel an eBay order and issue a refund for it directly from Urban Seller without even have to log in into your eBay account.
All you have to do now is to click on the ''Messages’’ section and to hover your mouse on the "NEW" button. Then select " Cancel eBay order".
A pop-up window will appear where you have to add the eBay ‘’User ID’’ of the customer or the ''Order ID''.
When you paste the customer’s reference in the box, click on the ''Search'' button on the top right of the window so the system can verify the order.
Now you need to select the reason for the cancellation and then continue the transaction.