Urban Seller enables you to contact an eBay customer directly through the platform without even he got in touch with you before.
Click on the ''Messages'' section and then hover your mouse on the "NEW" button. Select "Contact eBay customer" as shown below:
A pop-up window will appear asking you to fill the ''eBay User ID'' or the ''Order ID'' of the customer. Once you paste the information of the customer in the box, click on the ''Search'' button so the system can verify the details.
Once verified, the system will show you the customers’ recent purchases so you can choose the one you are contacting him about.