Our Basic Understanding of E-commerce

In the past decade, E-commerce has quickly become an enormous engine for businesses of every kind. The world of e-commerce is becoming increasingly competitive. Today, starting and developing an online store requires a regular research and analysis of the constantly changing market. Monitoring is a real challenge, especially for an e-commerce business which is trying to go International.

In order to establish an E-commerce business, you need to have the main basics:

1. The Product or/and Service

To be able to throw yourself out there in the digital market you will have to have product(s) or Service(s) to offer. So better be prepared, customers are always “hungry” for new goods and services. Use the customer curiosity in your advantage, explore the demands and choose wisely what you would like to sell. Understand how to sell it in the best way possible. Once you have climbed that mountain, the marketplace is the next hills you will face.

2. The Marketplace(s)

The marketplace is like the front window of your shop. The decision where to sell is up to the merchant and his business strategy, which is a serious challenge. There are plenty of options to choose from, so do your business a favor and explore all the options. Remain focused on all the criteria, decide which selling channel will match your business goals and accordingly your strategy.

No point of choosing a marketplace, which customers you plan to focus on, don’t visit, right?

3. Mechanism of accepting orders

There we go, we are here, have the product/service to offer, we chose the marketplace. Now we have to work our way around the accepting orders tool. It depends on the online platform you’re selling on. It can be your own website, can also be through selling spaces like eBay or Amazon. In general, there are a lot of options, yet have in mind your aim to attract as many customers as possible and allow them to pay for the items they have chosen to buy, in a simple and easy manner. After all you want them to click that button, and buy the chosen item.

4. The Mechanism of accepting Payments

Today, the use of credit or debit cards for online shopping is the first thing we all think of. Whichever way you decide to set for your business would be good, as long as you provide your customers a way for them to create a payment. As long as you have an accepting payment solution, we don’t believe you can go wrong with that.

5. Logistics

Logistics is the next step you need to cover. Managing your orders, shipping, labelling etc., can be overwhelming. Again, research your options, find the right delivery/shipping/labelling system for your business requirements. 

6.Customer service and Reverse Logistics

Further step into the E-commerce jungle will be to face the issues related with the process of way of growing your business.

An important step of managing your sales is having an accurate inventory stock lookup in order to prevent overselling or out of stocks. In regards with your listings, detailed product descriptions and quality images will help to avoid misunderstandings for your potential customers.

In this case, managing customer relationship can be a real struggle.

Handling all those return requests and complaints can take all your time and often those procedures can be costly. To sum up, returns can have a big financial impact on the business profits.

Therefore, you need to have a well-structured return policy in order to protect your business.

Of course, customer service occurs as another important part of the e-commerce puzzle where you need to build a strong relationship with your clients. It is necessary to provide the customers with accurate product and shipping information as well as offering a loyal after-sales service in order to satisfy the client and receive the deserved positive feedback. 

Loyalty can be measured and it can be monetized. A good customer service provided may get you clients at the door. Why not have the appropriate CRM platform that will save you time managing relations and keep customers coming back through the door?

This is why we came back to you with a simple resolution.

Help your customers survive through the e-commerce jungle.