Everyone knows that a single bad customer experience can break the relationship between customer and company and can have a negative impact on the brand.
As a business owner, you have to be as flexible as possible. It is very important to solve your customers’ issues. For that, you have to provide outstanding service to each customer.
But imagine having to switch between different platforms can be confusing and may cause you delay in answering the emails, checking the orders and observing your cases/return requests in all marketplaces.
Get over the whole lack of internal communication and customer’s misunderstanding thanks to our solution.
Meet Urban Seller, our Single Platform for Customer Support.
Have all your e-commerce accounts such as eBay and Amazon integrated into one place. All your emails are now coming into the platform so you can manage those without switching between multiple applications. Simple and easy.
Do not worry anymore for your foreign customers as the Auto-translate feature gets all your messages automatically translated. Now you can reach out a bigger audience with a single click.
Forget about having to sign in into your eBay account in order to update your cases and approve the return requests – now you are able to do it directly from the platform.
Set up your favorite auto response so your customers can be up to date and provide an appropriate response, even when you are not in the office. Make all responses personal using the smart templates and macros.
Take advantage of the security and provide limited access to the different users so they can handle limited data.
You are managing a customer service team? Be on schedule with the overall team performance and be informed of the average response/handling time due to the reports section we do provide.
Have a look at our introduction video at the home page and get familiar with Urban Seller’s Features.