"A man without a smiling face must not open a shop."
- Chinese Proverb
These days, people keep on considering starting a home-based business opening an online store. And for good reasons, almost anyone who wants to take a risk and work hard for it, succeed in their first steps in entrepreneurship.
However, it is not just to start up a business, there is a lot more effort you need to invest in order the clients to come knocking at your door.
Show your customers you care.
Serve your customers the best way possible – use their name no matter in an email or over the phone. This gesture tells your customer you value them. Be positive. Be interested in their inquiry as, who knows, each customer’s demand may give you an idea of growing up your business?
Check order before dispatch – make sure you are going to send the same requested product. Know your customer’s preferences. If no stock available, a friendly phone call seems a respectful way to update the customer offering an accurate resolution.
Solve your customer’s problems – fix those immediately. A product free of charge or a future discount is always welcome as a gesture of a good customer service. Take steps to make sure those issues will not happen again.
Everyone wants to feel appreciated, including your customers. There are so many ways you can make them feel good about your business.
Be just a click away from the positive feedback.