Urban Seller shows if a returning customer got back to you by email.
All you have to do is to open a customer email and to check for the "Related Section" on the right hand-side of the screen.
As shown on the image above, we have an open email, two closed messages and an eBay order cancellation request from the selected customer.
By clicking on each of them, you are able to see the whole correspondence with the client.
All your customers communication is now into a single view.