Urban Seller provides the option to manage all the eBay return requests through the platform without even have to log in into your eBay account.
All the return requests are gathered in the Message Section -> Category -> eBay Return
Once you open a return request in Urban Seller, you will see the exact same view and options that eBay provides you. You can easily approve the request, offer a partial/full refund or just contacting the customer by sending him a message.
Either option you select, the return request will bе visible in eBay as well within less than a minute.